FAQ

Why is One Two Lash on back order? 

Hello Lash Lovers!

We know many of you are either anxiously awaiting orders you have placed or waiting to place an order due to the backorder status. First of all, thank you so much for your support and patience! We created One Two Lash with one goal in mind: Making Beauty Effortless. The beauty industry is in the midst of a magnetic revolution and we could not have done this without you!

We know you expect the best and we do as well. One Two Lashes are lovingly assembled in the U.S. This allows our team to keep a close eye on every single lash to ensure quality and glamour. Though One Two Lash is on backorder, we have shipped out thousands of sets of lashes since launching our pre-order phase in July. We have amped our production lines and continue to ship out lashes daily.

So, if you’ve placed an order, your lashes are coming soon! If you have not yet placed an order and are wondering if you should, the answer is yes! Lashes will continue to ship based on order date daily and we anticipate being fully in stock starting in November.

Finally, an update regarding international shipping. Lash Lovers worldwide, we hear you! We expect to be able to offer international shipping starting 2017. In the meantime, we invite you to sign up for the International Wait List to ensure you’re alerted the moment One Two Lash becomes available in your country. You can sign up here.

We have received a ton of valuable feedback via email and social media. Please keep your comments, messages, emails, and reviews coming. Even if you are just wondering when your lashes will arrive, we love hearing from you!

Love & Lashes,

Katy Stoka

Founder & CEO, One Two Cosmetics

What is the life expectancy of One Two Lash?
They are reusable and should be cared for like your favorite accessory. How you take care of them will define their life span. Tips to extend longevity: storing in the One Two Case. Gentle application and removal. Remove before bathing.

Do you ship internationally?
Yes! One Two Lash now offers international shipping. To find out if One Two Lash ships to you, select the Country field at checkout and see if your country is available for international shipping.

Please note, orders shipped to non-U.S addresses may become subject to customs fees.

I am an editor or blogger interested in reviewing One Two Lash. Do you offer samples?
Thank you for your interest in featuring One Two Lash! Please email [email protected] for all media inquiries.

Can you add other makeup with One Two Lash?
This is a product to make your own, so use other eye make up in the fashion that looks and feels best on you.

How do I clean my lashes?
If you notice clumps from your mascara on your lashes, very delicately take them off with a wet tissue. Do not pull on the lashes. One Two Lash are reusable many times and are intended to be worn without mascara directly applied on them. We wear our lashes many times without cleaning, and use mascara to blend the product with real lashes (if necessary). OTC is currently working on a One Two Cleanser that will extend the longevity even further! The best way to keep them safe and clean is placing them back in your One Two Case.

What if One Two Lash do not fit my eyes?
One Two Lash are tailored for most eye shapes by offering in each package a long and short version. They are also applied toward the outer half of your eyes, making them a little more universal. If you need to tailor them, please use manicure scissors.

Does One Two Lash use fur and/or human hair?
No, we do not. We love all furry creatures including humans. One Two Lash uses our patent pending magnetic technology and design with synthetic fiber.

What’s the different between One Two Lash and other false eyelashes?
One Two Lash, the first magnetic lash, is unlike any lash currently on the market because the user does not have to apply (or deal with) any type of glue or adhesive.  Manufactured in the United States, the patent-pending magnetic technology is designed to be a lightweight, reusable, time-saving, and economical solution to eyelash augmentation.

Is the magnetic One Two Lash safe for my eyes?
One Two Cosmetics has performed extensive internal testing, and retained Princeton Consumer Research to independently study the effect of continued use of the magnetic lashes in healthy female subjects.  Not a single adverse reaction was found, and Princeton approved our lashes as safe for use. For the health and safety of our customers, we do not recommend any eye products, including One Two Lash, to anyone with pre-existing eye conditions.

I am interested in selling your product in my store, do you have wholesale prices?
We are so happy to hear your excitement for One Two Lash! At this time, we are compiling data for our national rollout and various sales strategies. Please send us as much information about your company to understand the type of business and volume you would expect with One Two Lash.

I would like to return my lashes.
We expect only the best and we know you do as well. If for any reason you are unsatisfied with your purchase, we are happy to refund your money if returned within 21 days.

Please return your lashes to:

One Two Cosmetics
9371 Canoga Ave.
Chatsworth, CA 91311

Once lashes are received, we will then refund your order and will send out a confirmation email. Any questions regarding your purchase please contact us.

30-DAY MONEY BACK GUARANTEE

We know you expect the best — that’s why your satisfaction is our top priority. If for any reason you are unhappy with your purchase, simply send it back within 30 days and we’ll refund or exchange your order. No questions asked!

THANKS
FOR SIGNING UP!

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