TO REACH US BY PHONE
Call or text us at (800) 424-9118
Our call center is open Monday-Friday, 5:00 a.m. to 7:00 p.m. PST, and Saturday-Sunday, 6:00 a.m. to 4:30 p.m. PST.
TO MAIL US
9610 De Soto Ave.
Chatsworth, CA 91311
*Please note: Returns need to be processed through our customer support team: [email protected]. Any returns sent to the above address run the risk of not being received.
TO EMAIL US
FREQUENTLY ASKED QUESTIONS
WHAT IS THE LIFE EXPECTANCY OF ONE TWO LASH®?
Each set is reusable… and as with any accessory, proper care will extend the lifespan of your lashes. Here are a few tips: 1) Always store your lashes in their special One Two Lash® Case between uses 2) Be gentle when applying and removing your lashes. 3) Make sure to remove your lashes before bathing or washing your face.
DO YOU SHIP INTERNATIONALLY?
Yes! One Two Lash® now offers international shipping. To find out if One Two Lash® ships to you, visit the Shop page and add your desired lash style to your cart. Proceed to Checkout and on the Billing page, before entering all of your information, select the Country field and view the countries listed in the Dropdown menu.
We are working hard to grow our international availability. Requirements for international shipping vary by country. It is our goal to spread Love & Lashes worldwide!
I AM AN EDITOR OR BLOGGER INTERESTED IN REVIEWING ONE TWO LASH. DO YOU OFFER SAMPLES?
Thank you for your interest in featuring One Two Lash®! Please email [email protected] for all media inquiries.
CAN YOU USE OTHER EYE-MAKEUP WHILE WEARING ONE TWO LASH®?
Of course! I want you to make this product your own, so feel free to use any eye-makeup you normally would — including eyeshadow and eyeliner. In fact, we encourage you to use mascara, especially on the inner corners of your eyelashes (this will help your natural lashes blend in). Playing around with different looks is half the fun!
HOW DO I CLEAN MY LASHES?
It’s easy! After removing your lashes for the day, apply a bit of One Two Wash (our proprietary magnetic lash cleanser) to a tissue or cotton ball, and gently blot each strip. This will help remove any makeup, dirt, and other residue from your Lashes — without damaging their magnets. Then, simply place your Lashes back in their special One Two Case for safe-keeping until you’re ready to wear them again. (This simple regimen will also help extend the ‘lifespan’ of each pair!)
HOW DO I KNOW WHICH STYLE is right for me?
You’ll want to consider when and where you’ll be wearing your lashes (work, going out, formal events, etc.), your personal style, and what purpose you’d like your lashes to serve.
For example, if you just want to conceal gaps in your lash line (without drastically changing its appearance), we recommend Founder’s Lash. Runway Lash is a great choice for performers, who plan on wearing their lashes on stage. And if you love the look of bright “statement makeup,” you may want to make Bombshell Lash your everyday go-to.
But if you want a style that pairs perfectly with both casual and dressy attire, look no further than our Uptown Lash. It gives your lashes glamorous length and luxurious volume, yet still looks totally natural… so you get the best of both worlds!
Why does each Full-Coverage Lash come in 3 pieces (instead of just 2 solid strips)?
Solid strips may sound simpler, but after months of testing, we realized there’s just no way to make corner-to-corner strips that seamlessly fit every eye shape (that’s why most artificial lashes always look clunky and off-kilter). So we came up with a groundbreaking new design that can effortlessly be adjusted to the exact shape and curve of your natural lash line — for a remarkably comfortable, flawless-looking fit every time.
And guess what? These new Lashes take seconds (yes, seconds!) to apply.
How do you apply them?
It’s very easy. You can snap them on using your fingers (click here for step-by-step video instructions), or the handy One Two Applicator included in your case (for applicator instructions, click here).
WHAT IF ONE TWO LASH DO NOT FIT MY EYES?
One Two Lash® is intended to fit ALL eye shapes. Since they’re applied to the outer half of your lash line, their design is practically universal.
What if the Full-Coverage strips do not fit my eyes?
Unlike other corner-to-corner strips, our Full-Coverage Lashes are specially made to fit ANY eye shape. The secret is their proprietary “perfect fit” design, which seamlessly molds to the unique contours of your eye — giving you a smooth, natural-looking lash line (and ultra-comfortable wear) every time.
DOES ONE TWO LASH® USE FUR AND/OR HUMAN HAIR?
No, we do not. We love all furry creatures, including humans. That’s why we make One Two Lash® using only high-quality synthetic fibers.
WHAT'S THE DIFFERENCE BETWEEN ONE TWO LASH® AND OTHER FALSE EYELASHES?
One Two Lash® is unlike any lash product currently on the market because it doesn’t require any type of glue or adhesive. Manufactured in the United States, our patent-pending magnetic technology makes One Two Lash® the first lightweight, reusable lash solution of its kind.
IS ONE TWO LASH® SAFE FOR MY EYES?
One Two Cosmetics has undergone extensive internal testing. In fact, Princeton Consumer Research independently studied the effects of prolonged magnetic lash use in healthy female subjects, and not a single adverse reaction was found. So you can rest assured that One Two Lash® has officially been deemed safe for everyday use. Of course, as with any new product, people with pre-existing eye conditions should consult their doctor before using One Two Lash® (or any lash-enhancing solution).
I AM INTERESTED IN SELLING YOUR PRODUCT IN MY STORE, DO YOU HAVE WHOLESALE PRICES?
We are so happy to hear your excitement for One Two Lash®! At this time, we are compiling data for our national rollout and various sales strategies. Please send us as much information about your company to understand the type of business and volume you would expect with One Two Lash®.
WHAT IF I'M UNSATISFIED WITH MY PURCHASE?
We expect only the best, and we know you do as well. If for any reason you are unsatisfied with your purchase, we are happy to refund your money if returned within 30 days. Please return your lashes to: One Two Cosmetics 9361 Canoga Ave. Chatsworth, CA 91311. Once lashes are received, we will then refund your order and will send out a confirmation email. If you have any further questions regarding your purchase, please feel free to contact our customer support team at [email protected]
If you’re not 100% satisfied with your product for any reason, you’re covered by our 100% money-back guarantee (does not cover shipping and handling) for 30 days.
For returns, contact our customer support team at [email protected]